Alberto Armandi sends out another update on the Enso ZenPad shipping issues

Another email has been received (21 times in total by us here at This Android Life) from Alberto Armandi, spokesperson and apologist-in-chief for Enso, the people offering up the Enso ZenPad, which is a re-badged version of the Smit MID 560. Here’s what Alberto had to say this time (21 times):-

Dear Customers,

Sincere thanks for your support, we are having an incredibly high rate of people who still does want a zenpad.
That’s cool for us and it is a reason for us to go ahead with our idea, despite we have been slashed badly.

We are about to launch a new product, which will stay in the 5″ region, but with integrated 3G, WiFi and GPS.
Will follow in the next month a 7″ and 10″ version too.

We are publishing some tracking numbers here, given the attenction that has been put on this matter, some people might still
think that we are a scam. We do not know if all this will change their mind, but let’s try.
We want to go ahead, and i’ll tell you why.
Did you notice all the cheap “iPed” something coming from China recently ?
I did.
And the problem is that just that out of the box they seem nice, but let’s try them on the road for a week or more.
You will find out what i mean. They don’t work simply.
Now, given that our initial mission was to find good devices inside this whole mess of half baked stuffs and so, we admit that we made a mistake, but the zenpad is our initial product and we will get better.
At least WIFI and GPS are solid and market and apps works good. The cpu speed and display are just enough.
The new device is being tested thoroughly, on the road, and it works damn well. We will post a screencast or video here soon.
Stay tuned.

Here some tracking numbers we were allowed by our customers to publish :

EE356324535CN
EE356324558CN
EE356324408CN
EE356324544CN

Can track these on http://www.ems.com.cn/english-main.jsp, will probably work within hours.

Another one shipped with DHL :
http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6549784382%0D%0A

We sincerely hope this will give some peace of mind to those who think we are just criminals.

Thanks

So, there you go. Prospective customers can rest easy, knowing that at least 4 lucky people will be receiving a shiny new ZenPad at some point over the next few days. That doesn’t help the people who have been waiting since the tablet was announced, or the people who have tried contacting Enso for a refund multiple times without any response.

We’ve covered our doubts about the ZenPad right from the start (updates here and here), and came to the conclusion that Enso may actually be perfectly legitimate, but they are resellers rather than manufacturers and it seems they have over-stretched themselves, not anticipating the level of interest the ZenPad was going to generate. It’s worth noting that Engadget, whilst they had in the past suggested the ZenPad tablets may be nothing more than vaporware, have since received a review unit of the ZenPad (reviewed by them here). But, legitimate or not, there are far more disgruntled customers who haven’t received their units than there are satisfied ones. We’d love for Enso to get this right and sort out their infrastructure such that they can serve the volume of requests they have been receiving. We daresay they’d love to as well, as given the level of interest, it could prove a fairly lucrative business, but customers generally don’t like the thought of paying for an item that they then don’t see for months, if at all.